Q: How do I pay?
A: We accept all major credit cards as payment or you can pay by cash on the day.
Q: Am I charged if my flight is delayed
A: No we do not charge you any extra if your flight is delayed. We check your arrival time before we dispatch your driver.
Q: Where do I meet my driver when I land at the airport?
A: Your driver will be waiting for you in the arrivals area. If you have provided your mobile number we will try and contact you if we have difficulty finding you. Please take a note of our phone number so you can ring us if you need to.
Q: Do you operate a fixed price policy?
A: The price quoted is the price you pay. The price paid allows for up to 40 minutes waiting time after the plane lands. Each period of 15 minutes after that time will be charged at £5. Car parking is to be paid to the driver on the day and he will supply you with a receipt.
Q: Are your prices per car or per person?
A: Our vehicles are sole use vehicles, our prices are per vehicle. Click here for Vehicle capacity details.
Q: How early do I need to book my car?
A: All online bookings should be made 24 hours in advance. For bookings within the next 24 hours please call us to confirm availability.
Q: Will you meet us at any time of day?
A: Yes we provide a 24 hour service.
Q: Do I get email confirmation
A: If you book online we will confirm your booking to you once it has been allocated to a driver.
Q: What is your cancellation policy?
A: Bookings cancelled prior to 24 hours will be refunded in full. If you don't notify us 24 hours prior to your booking there will be no refund.
Q: What is Google Checkout?
A:Firstly, with Google Checkout, all you need is one login everywhere. Any online store which features Google Checkout will divert you to their transaction pages every time you need pay for any purchases. That’s one page, one login and one easy way to pay.
Secondly, view your Order History from multiple stores on just one page. The Checkout will track all your orders and delivery information and keep it safe in just one place.
Finally, you can shop with confidence. Google’s fraud protection policy covers you, as customers, against unauthorised purchases made through Google Checkout.
Click here for a full set of our Terms and Conditions
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